Refund Policy

Last updated: July 26, 2024

1. Overview

At PhysioMentor, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which you may request a refund for your purchases.

2. Refund Eligibility

You may be eligible for a refund if:

  • The request is made within 7 days of purchase
  • Less than 20% of the content has been accessed
  • The content is not as described or is defective
  • Technical issues prevent access to the content (and we cannot resolve them)

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Items where more than 20% of content has been accessed
  • Test series that have been attempted
  • MCQ sets where more than 10 questions have been attempted
  • Notes that have been downloaded more than once
  • Requests made after 7 days from purchase

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@physiomentor.in
  2. Provide your order number and email address used for purchase
  3. Explain the reason for your refund request
  4. Our team will review your request within 2 business days
  5. You will be notified of the decision via email

5. Refund Process

  • Approved refunds are processed within 5-7 business days
  • Refunds are credited to the original payment method
  • Bank processing times may vary depending on your bank
  • You will receive a confirmation email once the refund is processed

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

  • If only part of a bundle or package is unsatisfactory
  • If technical issues prevented partial access to content
  • If the content was partially accessed but still found to be unsatisfactory

7. Exceptions

We reserve the right to deny refund requests in the following cases:

  • Fraudulent or suspicious activity detected
  • Multiple refund requests from the same user
  • Abuse of the refund policy
  • Requests for content that was clearly described before purchase

8. Subscription Refunds

For subscription-based services:

  • You can cancel your subscription at any time
  • No refunds for partial months of subscription
  • Access continues until the end of the billing period
  • Auto-renewal can be disabled from your account settings

9. Chargebacks

If you initiate a chargeback with your bank or credit card company:

  • Your account may be suspended pending investigation
  • We will provide evidence of delivery and access to the content
  • Frivolous chargebacks may result in account termination
  • We encourage you to contact us first before initiating a chargeback

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: support@physiomentor.in
Phone: +91 87087 09569